Service Delivery Automation Platform (SDAP)

SDAP is a highly configurable ITSM tool, enabling product and service provisioning across the lifecycle, from order placement through order fulfillment. It provides an end-to-end view of the request management process and meets the needs of three primary user and stakeholder groups: 1) Requestors, who place orders; Engineering Team Members, who take all required actions to act on those orders; and 3) Managers, who approve orders and utilize reports to monitor progress. SDAP leverages SharePoint and can be modified to use Open Source platforms (e.g., Apache, Linux). For one client, SDAP resulted in an increase in monthly server requests from 40 to >400, monthly server builds from 480 to 5,500, and VM server provisioning from a 12 day average to 1.5 days.