CSTAT: Business Value Through Operational Intelligence
A web-based Operational Intelligence Portal, CSTAT is included as part of our Managed Services, supporting Cloud as well as On-Prem hosting environments by gathering data from multiple sources and making it available in a single dashboard accessed via role-based authentication. It provides real-time transparency into important metrics on application and supporting infrastructure performance and utilization, with reporting and other features reflecting the business value of products and services we provide.
Features
- Server and network status
- Historical resource utilization metrics
- Security patching status
- Alerting and maintenance noti铿乧ations
- SOPs and guidelines
- Customer pro铿乴e information
- Certi铿乧ate expirations information
- Self-service and on-demand chat options
- Calendar of important dates
- SLA uptime and utilization reports
Benefits
- Compliance聽鈥 Provides FISMA and NIST compliant visibility tools for infrastructure audit and accountability.
- Monitoring聽鈥 Real-time metrics on health and utilization of compute resources. Integration of alerts and reporting.
- Usage Visibility聽鈥 Enables awareness, reporting, and proactive response.
- Policy聽鈥 Delivers a comprehensive, proprietary collection with con铿乬urable security checks to ensure proper con铿乬uration and compliance across accounts, departments, and agencies. Actionable reports and alerts provide recommendations to mitigate risks.
Future Releases and Enhancements
- Application User Tracking and Reporting
- Interactive Customer Communications, including real-time Chat
- AWS CloudWatch Integration and Metrics
- Self Service Password Resets
- Customer Initiated Server Snapshot Scheduling
- Enterprise Backup integration for immediate data restores
- Server load testing integration